The web giants are rising above humans and their petty rules, and that worries me


I read a great Tumblr post today. No idea who wrote it, but it’s an expression of extreme annoyance with Google(s goog), PayPal(s ebay) and other online behemoths that have grown way beyond the “startup” stage but that still don’t provide proper, human customer support because it’s hard to scale at low cost.

“It’s easy to make big money when you get to keep all the profits,” the Glass Balcony post points out, before complaining about the impact of these low-outlay ways on real people:

“Relying on automated support systems is no longer adequate. As the amount of online fraud grows over the years, automated systems are becoming less efficient. There is no accurate measure for that, however it’s anecdotally known that it’s more common nowadays for Google to shut down perfectly well-standing and long-standing AdSense accounts for invalid activity without providing the actual reasons for shutdown. Ditto for PayPal…

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